Payment Options
Accepted Payment Methods
The payment options currently available will be displayed during checkout.
Availability may depend on the customer’s location, currency, device, and payment provider. Only select a payment method displayed through the official checkout on suloare.com.
Order Confirmation
Submitting an order authorizes the selected payment provider to process the checkout total.
An order is confirmed only after:
- Payment authorization is completed.
- Any applicable security review is passed.
- An order confirmation is issued.
Products placed in a shopping cart are not reserved until checkout is successfully completed.
Payment Security
Transactions are processed through authorized third-party payment providers. Suloare does not directly store complete payment-card numbers or security codes.
Payment providers may perform identity, address, and fraud-prevention checks.
Currency Conversion
If the payment account uses a different currency from the checkout currency, the customer’s bank or payment provider may apply an exchange rate or conversion fee.
These external charges are not controlled by Suloare.
Declined or Pending Payments
A payment may be declined or remain pending because of:
- Incorrect billing information
- Insufficient funds
- An expired payment method
- Bank security restrictions
- Address-verification failure
- Additional authentication requirements
- A temporary provider issue
If payment fails, check the entered information or contact the payment provider before trying again.
Duplicate Charges
A temporary authorization is not always a completed charge.
If two completed charges appear for the same order, email service@suloare.com with the order number, transaction date, and amount.
Never send complete card numbers, passwords, or security codes by email.
Refunds
Approved refunds are normally sent to the original payment method. After issuance, banks and payment providers generally require 5–10 business days to complete processing.