Return and Refund Policy

Last updated: September 24, 2025

Return Period

Eligible products may be returned within 30 days after delivery.

Contact service@suloare.com before sending a product back. Returns must be authorized and shipped according to the instructions provided by our support team.

Return Condition Checklist

To qualify for a return, the product must:

Be requested within the 30-day period
Be unused and in resalable condition
Be free from stains, scratches, water marks, odors, or food residue
Show no signs of prolonged use
Include all legs, hinges, bowls, pouches, trays, fittings, and accessories
Include the original packaging where reasonably possible
Be packaged securely for return transportation
Be accompanied by valid proof of purchase

A product showing damage caused by overloading, improper folding, unsuitable cleaning, moisture exposure, impact, or misuse may not qualify.

How to Start a Return

Email us with:

Your order number
The email address used at checkout
The product being returned
The reason for the return
Relevant photographs

After approval, we will provide the return destination and instructions.

The registered business address is not automatically the return address. Do not send products there unless specifically instructed.

Damaged, Defective, or Incorrect Products

Report a damaged, defective, incomplete, or incorrect product within 7 days after delivery.

Do not continue using a product if:

A leg is cracked or unstable
A hinge or locking component is damaged
The tabletop is split or significantly warped
A sharp or unsafe edge is exposed
A required component is missing

Depending on the circumstances and available stock, we may offer a replacement, replacement component, refund, or another appropriate resolution.

Natural Bamboo and Wood Variations

Natural differences in grain, color, pattern, or tone are not automatically considered defects.

Small variations that do not prevent normal product use may occur because bamboo and wood are natural materials.

Nonreturnable Products

Subject to applicable law, returns may be declined for:

Requests submitted after the return period
Used, stained, scratched, altered, or damaged products
Products exposed to excessive moisture
Products damaged through overloading or incorrect folding
Products missing components or accessories
Personalized products
Gift cards
Products marked final sale
Pet bowl products showing signs of food or animal use, where hygiene restrictions apply

This does not limit consumer rights that cannot legally be excluded.

Return Shipping

For approved change-of-mind returns, return shipping costs are normally the customer’s responsibility.

Use a tracked service and retain the receipt. We are not responsible for unauthorized returns, incorrectly addressed parcels, or damage caused by inadequate packaging.

Original shipping charges are generally nonrefundable unless the return results from our error or applicable law requires otherwise.

Refund Timing

Returned products are inspected after arrival.

If the return is accepted, the refund will normally be issued to the original payment method. Banks and payment providers usually require 5–10 business days to display the refund after approval.

Exchanges

Direct exchanges are not guaranteed. Customers may return an eligible product and place a separate order for the preferred item.

Return Address

HONGKONG LIWEN LIMITED
FLAT A516 5/F
EFFICIENCY HOUSE
35 TAI YAU STREET
SAN PO KONG
KL

Returns and Company Information

Suloare is operated by HONGKONG LIWEN LIMITED.

Website: suloare.com

Email: service@suloare.com

Registered Business Address