Shipping Policy
Last updated: September 24, 2025
Shipping Overview
Orders are normally processed within 1–3 business days. Estimated delivery after dispatch is generally 5–12 business days.
Delivery periods are estimates and may be affected by weekends, public holidays, carrier delays, customs procedures, severe weather, or other events outside our reasonable control.
Preparing Your Order
After checkout, we confirm:
- Payment authorization
- Shipping information
- Product availability
- Packaging requirements
- Applicable fulfillment details
Some folding tables and bamboo trays require protective corner and surface packaging. Processing may occasionally take additional time to ensure the product is packaged appropriately.
Dispatch Confirmation
A shipping confirmation will be sent to the email address used at checkout when the parcel has been dispatched.
Where tracking is available, the email will contain a tracking number or tracking link. The first carrier update may require 24–48 hours to appear.
Estimated Transit Time
Most parcels are expected to arrive within 5–12 business days after dispatch.
Actual delivery time depends on:
- Destination
- Carrier network
- Customs clearance
- Local delivery conditions
- Product availability
- Weather or transportation disruptions
An estimated delivery date is not a guaranteed arrival date.
Separate Packages
Products from one order may be shipped separately because of their dimensions, weight, packaging requirements, or fulfillment location.
Each parcel may have a separate tracking number and delivery date.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Before ordering, confirm the recipient name, apartment or unit number, street address, city, region, postal code, country, and email address.
If an address correction is required, contact service@suloare.com immediately. We will try to assist if fulfillment has not started, but changes cannot be guaranteed.
Customs and Import Charges
International shipments may be subject to import duties, taxes, customs fees, or brokerage charges.
Unless checkout states otherwise, these costs are the customer’s responsibility. Customs processing may also extend delivery time.
Damaged Packaging or Products
Inspect the parcel after delivery.
If a folding leg, hinge, tabletop, tray edge, accessory, or other component arrives damaged, contact us within 7 days and provide:
- Order number
- Photograph of the entire product
- Close-up photographs of the damage
- Photographs of the outer carton
- Photographs of the internal packaging
- Photograph of the shipping label
Keep the product and packaging until the claim has been reviewed.
Delivered but Not Found
If tracking shows the parcel as delivered:
- Confirm the delivery address.
- Check entrances, reception areas, mailrooms, lockers, and secure locations.
- Ask household members, neighbors, or building staff.
- Allow one additional business day for a possible early delivery scan.
- Contact the carrier using the tracking number.
If the parcel remains missing, email our support team.
Shipping and Company Information
Suloare is operated by HONGKONG LIWEN LIMITED.
Website: suloare.com
Email: service@suloare.com
Registered Business Address
HONGKONG LIWEN LIMITED
FLAT A516 5/F
EFFICIENCY HOUSE
35 TAI YAU STREET
SAN PO KONG
KL