Privacy Policy
Last updated: September 24, 2025
This Privacy Policy explains how Suloare, operated by HONGKONG LIWEN LIMITED, collects, uses, shares, and protects personal information when customers visit suloare.com, place an order, contact us, or use our services.
Personal Information We Collect
Depending on how you interact with the store, we may collect:
- Name
- Email address
- Billing and shipping addresses
- Order and transaction information
- Account information, where customer accounts are available
- Customer-service communications
- Return, refund, and product-claim information
- Device, browser, and IP address information
- Website activity
- Cookie identifiers
- Marketing preferences
- Limited payment-related information
Complete payment-card numbers and security codes are processed by authorized payment providers and are not directly stored by Suloare.
Why We Use Information
Information may be used to:
- Process payments
- Confirm and fulfill orders
- Arrange delivery
- Provide tracking updates
- Respond to customer inquiries
- Process returns and refunds
- Review damaged-product claims
- Detect fraud
- Maintain website security
- Improve store performance
- Send permitted marketing communications
- Maintain accounting and legal records
Service Providers
Information may be shared with providers supporting:
- Ecommerce hosting
- Payment processing
- Warehousing and fulfillment
- Shipping and delivery
- Customer support
- Analytics
- Marketing
- Fraud prevention
- Data storage and technical services
Information may also be disclosed when required by law, to protect legal rights, during a business transaction, or with the customer’s consent.
We do not sell personal information for money in the ordinary meaning of that phrase. Certain analytics or advertising activities may nevertheless be classified as “selling,” “sharing,” or targeted advertising under some privacy laws.
Cookies
The website may use necessary, preference, analytics, and advertising cookies.
Necessary cookies support checkout, website security, and basic functions. Optional cookies may help measure performance or provide relevant advertising.
Where required, customers may manage optional cookies through the website’s privacy controls. Blocking cookies may affect website functionality.
Marketing Communications
Promotional emails may be discontinued through the unsubscribe link included in the message.
Necessary transactional emails concerning orders, delivery, returns, security, or policies may still be sent.
Data Retention
We retain personal information only for as long as reasonably necessary for order administration, support, fraud prevention, accounting, dispute handling, and legal compliance.
Privacy Rights
Depending on your location, you may have rights to request:
- Access
- Correction
- Deletion
- Restriction
- Portability
- Withdrawal of consent
- Objection to certain marketing or advertising activities
Requests may be submitted to service@suloare.com. Identity verification may be required.
International Processing
Information may be processed by service providers located outside the customer’s country of residence.
Where required, appropriate safeguards will be used for international data transfers.
Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
No online transmission or storage method can be guaranteed as completely secure.
Children’s Privacy
Our website and checkout services are not directed to children. We do not knowingly collect children’s personal information in violation of applicable law.
Policy Updates
We may update this Privacy Policy to reflect changes in our services, technology, operations, or legal obligations.
The revised version will be published with a new “Last updated” date.
Privacy Contact and Company Information
Suloare is operated by HONGKONG LIWEN LIMITED.
Website: suloare.com
Email: service@suloare.com
Registered Business Address
HONGKONG LIWEN LIMITED
FLAT A516 5/F
EFFICIENCY HOUSE
35 TAI YAU STREET
SAN PO KONG
KL