Terms of Service

Last updated: September 24, 2025

These Terms of Service govern access to and use of suloare.com and the online store operated under the brand Suloare by HONGKONG LIWEN LIMITED.

By visiting the website, submitting an order, or using our services, you agree to these Terms and the policies referenced in them.

1. Permitted Use

You must have legal capacity to enter into a binding agreement or use the store with the authorization of a parent or legal guardian.

You must not use the store to:

  • Conduct unlawful or fraudulent activity
  • Submit false information
  • Interfere with website security
  • Introduce harmful software
  • Collect information without authorization
  • Infringe intellectual-property or privacy rights
  • Misrepresent an association with the store

2. Product Information

We make reasonable efforts to present accurate product descriptions, dimensions, materials, colors, features, and prices.

Actual appearance may vary because of screen settings, lighting, natural material characteristics, manufacturing tolerances, or product updates.

Decorative objects shown in lifestyle photographs are not included unless stated in the product description.

3. Natural Materials

Bamboo and wood may contain reasonable variations in grain, texture, tone, and pattern.

These characteristics do not necessarily indicate damage or defective workmanship.

4. Product Use

Products must be used in accordance with their intended purpose and supplied instructions.

Customers must:

  • Open folding legs completely
  • Check hinges and joints before use
  • Place products on stable surfaces
  • Follow stated load limits
  • Keep fingers away from folding joints
  • Prevent prolonged exposure to moisture
  • Stop using a damaged or unstable product

Products must not be used as seats, stools, steps, ladders, or supports for body weight.

5. Orders

Submitting an order constitutes an offer to purchase.

We may decline, limit, or cancel an order because of:

  • Product unavailability
  • Payment failure
  • Pricing or description errors
  • Suspected fraud
  • Delivery restrictions
  • Unusual order quantities
  • Legal requirements

An order is confirmed after payment authorization and issuance of an order confirmation.

6. Prices and Payments

Prices may change before an order is placed.

Customers are responsible for the total shown during checkout, including applicable shipping charges, taxes, duties, and other disclosed amounts.

Banks and payment providers may impose currency-conversion or transaction fees.

7. Shipping and Delivery

Processing and delivery timeframes are estimates and are not guaranteed.

Customers must provide complete and accurate shipping information. We are not responsible for delays caused by incorrect addresses, customs procedures, carrier interruptions, weather, or circumstances outside our reasonable control.

Additional details are provided in the Shipping Policy.

8. Returns and Refunds

Eligible returns are governed by the Return and Refund Policy.

Customers must receive authorization before shipping a product back. Returned products may be inspected for condition, completeness, signs of use, moisture damage, overloading, or misuse.

Mandatory consumer rights remain unaffected.

9. Intellectual Property

Website branding, text, photographs, graphics, layouts, and other content are owned by or licensed to Suloare or HONGKONG LIWEN LIMITED.

Content may not be copied, modified, reproduced, distributed, republished, or commercially exploited without written permission.

10. Customer Content

Customers submitting reviews, photographs, suggestions, or other content confirm that they have the right to provide it.

Submitted content must not be unlawful, misleading, defamatory, infringing, or harmful.

Where permitted, you grant us a non-exclusive right to use submitted content for operating, improving, and promoting the store. Personal information remains subject to the Privacy Policy.

11. Third-Party Services

The store may use ecommerce platforms, carriers, payment processors, analytics providers, and other third-party services.

Those services may be governed by separate terms. We are not responsible for third-party websites, independent content, or privacy practices.

12. Disclaimer

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

We do not guarantee uninterrupted access or that every product will be appropriate for every surface, location, activity, or personal preference.

Legal warranties that cannot be excluded remain unaffected.

13. Limitation of Liability

To the maximum extent permitted by law, Suloare and HONGKONG LIWEN LIMITED will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from website use, delivery delays, product overloading, improper folding, unsuitable placement, or misuse.

Nothing in these Terms excludes liability that cannot legally be excluded.

14. Governing Law

These Terms are governed by the laws applicable to the location of the store operator, subject to mandatory consumer protections applicable in the customer’s place of residence.

15. Changes to These Terms

We may revise these Terms to reflect operational, technical, or legal changes.

The revised version will be published with a new “Last updated” date.

Terms Contact and Company Information

Questions concerning these Terms may be sent to service@suloare.com.

Suloare is operated by HONGKONG LIWEN LIMITED.

Website: suloare.com

Registered Business Address

HONGKONG LIWEN LIMITED
FLAT A516 5/F
EFFICIENCY HOUSE
35 TAI YAU STREET
SAN PO KONG
KL